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Support

At Wilsons we are dedicated to providing our customers with the best support in the industry. This information should help answer most of your questions but do not hesitate to contact us directly if you have any questions.

24 Hour Emergency Service

Should your furnace fail at any time, a phone call is all that it takes for prompt action by our qualified, experienced service representatives.  Our breakdown service operates 24 hours a day, 7 days a week.  We are able to provide prompt action to solve your service requirements.

To minimize the cost of furnace breakdowns, take advantage of our Total Protection Plan.

For Emergency Service, call the number below that is closest to your area:

  • Metro Halifax:  (902) 429-4545
  • Truro Area:  (902) 895-4429
  • Bridgewater Area: (902) 527-0009

Best Practices logo

When purchasing an oil tank there are many things to take into consideration. Follow the link below to view some of the tools we have to help you make your best educated decision when purchasing your next oil tank.

Best Practices. Best Solutions... for Oil Storage.

Freqently Asked Questions

How do you know when to deliver to my home?

We compare the number of degree-days since your last delivery and the "K factor" or "burn rate" for your home.

What is a degree-day?

A degree-day is the average temperature for that day subtracted from 18 Celsius.  If the high temperature today was 7 Celsius and the low was -3 Celsius, the average temperature would be 2 Celsius. Subtracting the average temperature 2 Celsius from 18 Celsius equals 16 degree days.

What is a K factor?

A "K factor" is similar to miles per gallon for your car. When we make a delivery to your home we record the amount of fuel delivered to your home since the last delivery and divide that into the number of degree days since the last delivery. If we deliver 600 litres and there were 900 degree days, the K factor would be 1.5. This means that for every 1.5 degree days that occur, your home uses one litre of oil

What does that tell you?

This tells us you have 1350 degree days before you are out of fuel (900L times 1.5 degree days per litre). If our goal is to deliver fuel before your tank reaches one quarter full, we need to make a delivery 1013 degree days after your last delivery.

What happens if there is bad weather?

We track the weather forecasts to anticipate cold weather, snow storms, and other factors that will impact the amount of fuel used to keep you warm. Wilsons also makes note of those customers with difficult driveways or other unusual conditions making sure those deliveries are made before bad weather makes those deliveries difficult.

Why does it seem deliveries are made when fuel is most expensive?

Wholesale prices change on a day-to-day basis and we have no idea if they are going up or down. We base our deliveries on degree days and your home's "K factor" ("burn rate").

Will you deliver more oil if I am on automatic delivery?

No. It’s similar to you car, you can only fill up the gas tank until it is full and the same is true for your home fuel tank. Our delivery people can only fill the tank with the amount of fuel you have used.

How can I control the frequency and payment of my deliveries?

The easiest way to control things is to be on automatic delivery and our budget payment plan. This way, your payments are the same year round and you don't need to be concerned about when you get a delivery.If you prefer to be on Will Call delivery, contact our office and we will help you schedule deliveries or adjust the delivery amounts while making sure you don’t run out of fuel. 

How does that help you operate efficiently?

Our automatic delivery system will provide you with better-timed deliveries and keep you from running out of fuel and requiring an emergency delivery. Often emergency deliveries occur after hours and require an extra delivery charge to cover the overtime for our drivers. 

What happens if I run out of fuel when I'm on automatic delivery?

In the rare occasion that happens, we will send a delivery as soon as possible and follow up with a technician to make sure your heating equipment is operating as it should. We investigate how this could have happened and then make adjustments to the "K" factor to provide deliveries on a more frequent schedule.

After starting automatic delivery, will I ever have to call to adjust my schedule?

Only if big changes occur in your home or lifestyle. These can affect the rate at which your home burns fuel oil. If this rate changes and we don’t know it, you could run out of fuel oil.

Please call us if any of the following changes occur at your home:

  1. Add a new room to your house?
  2. Have a new baby (congratulations!)?
  3. Have a family member spend significant time at home because of illness?
  4. Stop using a space heater or wood stove?
  5. Allow children to move back into the house?
  6. Install a new oversize bathtub?
  7. Have a leak from a hot water faucet repaired?
  8. Turn a basement into a bedroom or family room?

When I'm on automatic delivery and its really cold outside, should I call anyway when I have less than half a tank?

There’s no need to worry; we monitor the weather and adjust deliveries based on temperature (degree days) and your average use (your "K" factor) and schedule deliveries sooner, based on the weather. A tank just one-quarter full will last the typical family a whole week even when its -15C outside. That’s plenty of time for us to get a delivery to you.

Why do you fill up my tank in the summer?

Filling your fuel tank during the summer reduces the amount of condensation that will occur in a fuel tank. Condensation is a natural event that occurs when it is cooler inside the tank compared to the outside temperature. Filling your tank reduces the amount of empty area in the tank where condensation can take place.

Condensation is water that falls off the inside surface of the tank and mixes with the fuel oil and creates sludge. If there is a large accumulation of sludge in the tank and the sludge gets pulled into the fuel line, it may cause a blocked fuel line resulting in a service call to your home.

If your tank has a large amount of sludge and you are experiencing plugging of your fuel lines, we can treat your tank with other products to disperse the sludge.

Another benefit of filling your tank during the summer is you don’t have to worry if the temperatures drop early in the fall, your tank is full and you won’t need a delivery on the first cold snap of the heating season.